Covid-19 Information

Coronavirus (Covid-19) Important information

luthervapestore.co.uk is still open and we’re able to process and deliver your orders. Please be aware we’re experiencing very high demand so delivery times may possibly be longer than usual, and in rare cases several weeks. Please bear with us and we’ll make sure your order is delivered to you securely and as quickly as possible.

Due to the current climate, we have been forced to disable some options such as 'click and collect'. Please consult the Basket when making your purchase - the available options for delivery will be shown here.

The situation is of course very fluid, but we’ll post any important updates regarding deliveries to this page. In the meantime, you can follow us on Facebook or Twitter and we’ll do our best to keep you fully informed.

Update on our delivery service

Our message to you during the Covid-19 pandemic

Considering the rapidly developing situation with Covid-19, we would like to update you all on the current preparations and decisions we are making. Firstly, we want to assure you that although the current situation is challenging and uncertain for everyone, we are taking it very seriously. We always strive to provide the best possible service and under the current circumstances we have reviewed our delivery options to our customers, which are detailed below. We have put plans and processes in place to ensure we continue to deliver a good and robust service for you.

Delivery process

We are working closely with our parcel delivery companies to ensure your parcels are delivered safely and securely while adhering to the government guidelines on social distancing:

  • For all parcels which do not require a Proof of Delivery (POD) our drivers will leave the package in a safe place. A calling card will be posted to confirm delivery.
  • If no safe place is available or a POD is required, our driver will place the parcel on your doorstep, ring or knock on your door and then retreat two metres away from the door. When the door is answered the driver will explain that they are making a delivery and ask for confirmation of your surname.
  • If there is no answer at the door our driver will attempt to deliver to a neighbour following the same process. A calling card will be posted to confirm delivery.

We will continue to keep you updated on what we are doing to ensure your parcels are delivered to you in a timely manner. Please keep safe.

 

Update on our delivery service

We are currently experiencing significant delays within dispatch concerning a small number of orders, we are working hard to remedy this.